We promise our customers one of the best experiences which is hassle free and reliable. We take care of all parameters ensure your delivery reaches you in a sound state. Just in case of any product or service related issues, please reach ANS Digital Pvt. Ltd. (“Us”) as the registered seller on the Website Kindly write to us within 48 hours at email@example.com with your order number, issue and digital photograph of damaged goods for us to assess, and we will arrange for a refund basis our quality check. No Refunds will be processed under any circumstances for products which are damaged in transit.
Email ID: firstname.lastname@example.org
Mon-Sat 10:00 AM – 6:30 PM (excluding public holidays)
In the unlikely and unfortunate event that your products are damaged while on your way to you, please reach out to us within 48 hours. You can write to us on email@example.com with your order number, issue and digital photograph of damaged goods for us to scrutinize and examine its packaging/condition, and we will arrange for a refund. We do not offer refunds for products that have been damaged while in transit.
Email ID: firstname.lastname@example.org
Please note products once purchased cannot be returned. No refunds will be processed. For any the products which have been received in a damaged condition please refer to our response to query 2 above. In case you have additional queries or simply want to say hi please get in touch with our customer support team on email@example.com.
Yes, you can check the status of your order by logging into your account on our website. You may also track your order by clicking on the tracking link provided to you in the ‘shipping confirmation’ mail sent to you. Our partnered courier service providers will also provide AWP so you can check and track the status of your order.
Once your order has been placed, any cancellation or any modification request depends on the following: Cancellation before invoicing: If the invoice of the product you have ordered has not been issued yet, then you can make a cancellation request for the same on the website itself. Under these circumstances, your order stands cancelled and the money will reflect back in your account within 24-48 business hours post the cancellation request. Cancellation post invoicing: Products that have been ordered and also invoiced cannot be cancelled. You cannot return products that have once been purchased. In case of further queries or issues in cancellation please get in touch with our Customer Support team on firstname.lastname@example.org.
You will receive an email from us confirming your order, along with order and payment details.
No. The price which is quoted on the Website is the amount that will be charged to the customer. The prices listed for all the products are final and all-inclusive charges, excluding delivery charges. That can be added on orders below a particular amount, as set out in query 10.
Invoice will be shared with you along with the order.
ANS Digital Pvt. Ltd is partnered with Razorpay for Online Payments. Our Partners accept – All major cards from all banks with Razorpay Credit cards: Master/Maestro, VISA, American Express Debit cards: Master/Maestro, VISA, Rupay etc. Razorpay accepts payments from almost all the prominent banks in India. Razorpay accepts payments via UPI. Razorpay currently allows payments in Indian currency only. For further information, you can drop an email at email@example.com.
ANS Digital Pvt. Ltd. currently does not provide you the facility of making cash payments at time of delivery of the confirmed order. The payment will be required to be made online only via. payment gateway at time of ordering the product.
We process all your transactions over 128 bit SSL to secure customer data during transmission. The Customer's Card details are secured safely with dedicated encrypted server which is PCI DSS compliant. Once stored, the card details can be edited/ removed anytime by the customer after logging into their dashboard. With stored card details, a customer just has to enter CVV and 3-D secure password .This facilitates speedy transactions, better customer retention and improved adoption rate in terms of repeat purchases.
Yes, the payment gateway provided offers you the convenience of using certain banks Internet Banking service to make a payment towards your order. (A list of such banks would be available with the payment gateway provider).
The prices indicated on the website are inclusive of all taxes including GST (Goods and Services Tax). It is a single tax put on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST on the products will be required to be borne and paid by the customer.
The payment options we support are Credit Card, Debit Card and Net Banking. All the online payments are processed through Razorpay payment gateways, which provide secure encrypted connections for all credit card, debit card and net banking transactions. ANS Digital Pvt. Ltd. undertakes that we do not collect or store your debit/credit card information. If you suspect any compromise of your debit / credit card, please report this to your bank immediately.
In case of payment errors/failure, please retry ensuring:
1. Information passed on to payment gateway is accurate, i.e. account details, billing address, password (in case of net banking) etc.
2. Your internet connection is not disrupted in the process. If your account has been debited after a payment failure, it will be rolled back after confirmation from the bank. It will take about 7-10 business days for the refund. You can get in touch with our Payment Partner Razorpay Customer Care along with your order number and details of the amount deducted, or send an email to firstname.lastname@example.org for any further clarifications.
We currently offer free shipping on all products purchased through the Mars Website if purchases are above Rs.499. However, you cannot place an order below Rs.299. ANS Digital Pvt. Ltd. offers free shipping above Rs. 499 for all single orders (Non- Bulk orders). For orders on and below Rs. 499, standard shipping charges (as mentioned below) will apply. For further details please check below:
ORDER VALUE Rs.300-Rs.399: Rs. 60
Rs.400-Rs.499: Rs. 30
Above Rs.499- Free shipping
For bulk orders (For Corporate Customers): We currently deliver across India. Delivery timelines may vary depending on locations, size of orders and customization requirements. For single orders (Non Corporate Customers): We currently delivers across Mumbai, Delhi, Noida, Gurgaon, Chandigarh, Ahmedabad, Chennai, Bangalore, Hyderabad, Mysore and Kolkata. Please find the timelines below: Timelines For Bulk Orders (For Corporate Customers): - 7-10 days, For Single Orders: Metro:- 2-3, Non Metro: - 6-7 days. For pricing & further details on bulk shipping charges, please get in touch with our Customer Support team on email@example.com
We continuously try to deliver products purchased from ANS Digital Pvt. Ltd. in best condition and in the fastest time possible. However, we can’t commit on the same. When you place an order, we ensure that the order starts getting processed within 24 hours, for bulk orders enquiries lead time may be up to 4 business days. We attempt to process every paid order and ship within 4 working days. Exact shipping time depends on the availability of certain products and will be communicated during the process of ordering. Depending on the shipping address within India, post ordering, this should take 5-6 days overall to get delivered. In some rare cases, due to delivery address accessibility issues, it may take longer to receive the shipment. Nevertheless, we will keep you updated with any such delays. Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates. Also, our partnered courier service providers will provide you with the AWP number through which you can check and track the status of your order.
We may not be able to give you an exact delivery time. However, we may provide you with a delivery window so that you have an estimation of when the shipment will arrive.
You will get an SMS notification on the mobil number you provided once the shipment has been dispatched for delivery. Additionally, we may call you on this number in case of facing issues in locating your address.
In case your order is delayed, please contact us at firstname.lastname@example.org
In the event no one is available to accept delivery of your order, the courier service providers will contact you for further information & will also attempt to deliver your order the second time. In case your order is not delivered, please contact ANS Digital Pvt. Ltd. via e-mail or phone as per the below options- Email: email@example.com
No, shipments cannot be opened before delivery is accepted. The order amount has to be paid in full before receiving the package and signing the delivery sheet. The package can be opened only after the payment is made.
Does the Registered Seller offer same-day shipping?
If you have successfully placed an order and have not received an email confirmation from us, you can check if we have already processed dispatch of your order by:
1. Click 'My Account' at the top corner of any of the Website after logging into your account
2. Next, Click on open orders and you'll see your order details. The status of your order will be reflected as one of the following:
Pending: This means that we have not yet started preparing your order. You can check the estimated delivery date next to each product. The estimated delivery date is based on the availability of your products and the delivery option you chose while confirming your order.
Dispatched: This means that we have processed dispatch of your order. You can check the estimated delivery date next to each product. The estimated delivery date is based on the availability of your products and the delivery option you chose while confirming your order.
Out for Delivery: This means that your package is on its way and should be delivered on the day on which this message is displayed.
Delivered: This means that your package has been delivered. In case you have not received your package, please contact us at firstname.lastname@example.org.
If you cannot find your order in Your Account, it's possible that you may not have completed the checkout process for such order. Click the Cart button on the top right corner of any of the Website’s page and check if your item is still reflected in your cart. If yes, click Proceed to Checkout to begin the purchase process. If the item is not reflected in Your Account or in your Cart, it is possible that you may have placed your order using an account associated with a different e-mail address. In case payment for an order fails, you will get payment failure message on the payment gateway provider page and amount will be refunded to your account if it has been deducted in 5-7 working days.
ANS Digital Pvt. Ltd. is partnered with Razorpay for online payments This is a rare occurrence and happens when the transaction response from the bank is interrupted due to connection failure before it reaches PayUmoney server. Status is updated at the end of the day after banking hours.
The payment got authorized by the bank but the communication of the same was not received by Razorpay, in this case the customer's account will get debited by the bank. The payment status will be Initiated/Failed/Dropped. We receive a confirmation from the bank later and then we initiate a refund for the payment to the customer's account.
The payment didn't get authorized by the bank. In this case the customer's account will not be debited and we don't get any further updates from the banks. The payment status will be Initiated/Failed/Dropped.
ANS Digital Pvt. Ltd. currently does not deliver outside India.